PRINCIPALS
Bill Hicks
Senior Consulting Partner
Bill Hicks is a visionary business leader with a proven track record in
technology, sales, customer engagement, and operational excellence. With
decades of experience leading high-performing teams and driving enterprise-
wide transformation, he is renowned for his ability to bridge technology,
strategy, and customer relationships to create a lasting impact.
His expertise spans strategic leadership, revenue growth, customer retention, and
organizational efficiency, making him a sought-after leader in the industry.
The Leadership Manifesto : Eight Steps for Professional Development
Customer Relationship Management (CRM) - Designed and implemented customer engagement strategies, increasing client retention by 25%. Improved customer retention from 92% to 97% by enhancing a culture of reference-ability and customer engagement.
Team Development and Leadership - Mentored and developed 15 high-potential leaders, allowing for 200% team growth over 24 months. Fostered a culture of collaboration and innovation, increasing team engagement by 10% to create the most engaged team in the organization.
Strategic Leadership - Added sales role to a customer success department that added 20% of overall sales to the company while increasing expenses by only 5%. Developed and executed strategic initiatives resulting in 10% annual revenue growth.
Revenue Growth and Technology Innovation - Launched SaaS platforms that boosted client engagement by migrating profitability from negative 5% to positive 50% over 5 years. Exceeded sales targets for nine years while maintaining 96% customer retention.
Operational Excellence - Launched a tax filing business that increased revenue by 10% and created a tax float function that added 3% to the bottom line. Implemented online le
Chair & Advisory Board Member | Florida State University Organizational
Effectiveness Institute
Strategic Advisor | HCM Unlocked
Limited Partner | Big Sky Capital VC
Certificate in Private Company Governance | Private Directors Association
Bill’s passions are spending time with his family, traveling, and being outdoors, whether golfing, fishing, or simply enjoying life.
author of
Board governance
TEAM
The Leadership Manifesto : Eight Steps for Professional Development
Customer Relationship Management (CRM) - Designed and implemented customer engagement strategies, increasing client retention by 25%. Improved customer retention from 92% to 97% by enhancing a culture of reference-ability and customer engagement.
Team Development and Leadership - Mentored and developed 15 high-potential leaders, allowing for 200% team growth over 24 months. Fostered a culture of collaboration and innovation, increasing team engagement by 10% to create the most engaged team in the organization.
Strategic Leadership - Added sales role to a customer success department that added 20% of overall sales to the company while increasing expenses by only 5%. Developed and executed strategic initiatives resulting in 10% annual revenue growth.
Revenue Growth and Technology Innovation - Launched SaaS platforms that boosted client engagement by migrating profitability from negative 5% to positive 50% over 5 years. Exceeded sales targets for nine years while maintaining 96% customer retention.
Operational Excellence - Launched a tax filing business that increased revenue by 10% and created a tax float function that added 3% to the bottom line. Implemented online le
Bill’s passions are spending time with his family, traveling, and being outdoors, whether golfing, fishing, or simply enjoying life.
Key Accomplishments
Bill Hicks is a visionary business leader with a proven track record in
technology, sales, customer engagement, and operational excellence. With
decades of experience leading high-performing teams and driving enterprise-
wide transformation, he is renowned for his ability to bridge technology,
strategy, and customer relationships to create a lasting impact.
His expertise spans strategic leadership, revenue growth, customer retention, and
organizational efficiency, making him a sought-after leader in the industry.
personal
Chair & Advisory Board Member | Florida State University Organizational
Effectiveness Institute
Strategic Advisor | HCM Unlocked
Limited Partner | Big Sky Capital VC
Certificate in Private Company Governance | Private Directors Association