PRINCIPALS
Bill Hicks
Senior Consulting Partner
Bill Hicks is an award-winning business leader with 25+ years of CxO experience. This includes 13 years as a Chief Information Officer and 13 years as a Chief Relationship Officer, where he has excelled at driving client growth, retention, renewals, and referenceability. Renowned for his ability to bridge technology, strategy, and customer relationships to create a lasting impact, his expertise spans strategic leadership, revenue growth, customer retention, and operational excellence, making him a sought-after leader in the industry.
His expertise spans strategic leadership, revenue growth, customer retention, and
organizational efficiency, making him a sought-after leader in the industry.
The Leadership Manifesto : Eight Steps for Professional Development
Customer Relationship Management (CRM) - Designed and implemented customer engagement strategies, increasing client retention by 25%. Improved customer retention from 92% to 97% by enhancing a culture of reference-ability and customer engagement.
Team Development and Leadership - Mentored and developed 15 high-potential leaders, allowing for 200% team growth over 24 months. Fostered a culture of collaboration and innovation, increasing team engagement by 10% to create the most engaged team in the organization.
Strategic Leadership - Added sales role to a customer success department that added 20% of overall sales to the company while increasing expenses by only 5%. Developed and executed strategic initiatives resulting in 10% annual revenue growth.
Revenue Growth and Technology Innovation - Launched SaaS platforms that boosted client engagement by migrating profitability from negative 5% to positive 50% over 5 years. Exceeded sales targets for nine years while maintaining 96% customer retention.
Operational Excellence - Launched a tax filing business that increased revenue by 10% and created a tax float function that added 3% to the bottom line. Implemented online le
Chair & Advisory Board Member | Florida State University Organizational
Effectiveness Institute
Strategic Advisor | HCM Unlocked
Limited Partner | Big Sky Capital VC
Certificate in Private Company Governance | Private Directors Association
Bill’s passions are spending time with his family, traveling, and being outdoors, whether golfing, fishing, or simply enjoying life.
author of
Board governance
TEAM
The Leadership Manifesto : Eight Steps for Professional Development
Customer Relationship Management (CRM) - Designed and implemented customer engagement strategies, increasing client retention by 25%. Improved customer retention from 92% to 97% by enhancing a culture of reference-ability and customer engagement.
Team Development and Leadership - Mentored and developed 15 high-potential leaders, allowing for 200% team growth over 24 months. Fostered a culture of collaboration and innovation, increasing team engagement by 10% to create the most engaged team in the organization.
Strategic Leadership - Added sales role to a customer success department that added 20% of overall sales to the company while increasing expenses by only 5%. Developed and executed strategic initiatives resulting in 10% annual revenue growth.
Revenue Growth and Technology Innovation - Launched SaaS platforms that boosted client engagement by migrating profitability from negative 5% to positive 50% over 5 years. Exceeded sales targets for nine years while maintaining 96% customer retention.
Operational Excellence - Launched a tax filing business that increased revenue by 10% and created a tax float function that added 3% to the bottom line. Implemented online le
Bill’s passions are spending time with his family, traveling, and being outdoors, whether golfing, fishing, or simply enjoying life.
Key Accomplishments
Bill Hicks is an award-winning business leader with 25+ years of CxO experience. This includes 13 years as a Chief Information Officer and 13 years as a Chief Relationship Officer, where he has excelled at driving client growth, retention, renewals, and referenceability. Renowned for his ability to bridge technology, strategy, and customer relationships to create a lasting impact, his expertise spans strategic leadership, revenue growth, customer retention, and operational excellence, making him a sought-after leader in the industry.
His expertise spans strategic leadership, revenue growth, customer retention, and
organizational efficiency, making him a sought-after leader in the industry.
personal
Chair & Advisory Board Member | Florida State University Organizational
Effectiveness Institute
Strategic Advisor | HCM Unlocked
Limited Partner | Big Sky Capital VC
Certificate in Private Company Governance | Private Directors Association